"Swapability Services" include our:
but does not include:
A "Device" is any computer used to access the Swapability Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
Unless otherwise stated, our Websites, SaaS Solutions and Downloadable Products are treated the same for the purposes of this document.
Information you provide to us
We collect the following information:
Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the Swapability Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes
You may provide this information directly when you enter it in Swapability Services.
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Solutions or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include regarding your projects and/or staff profiles ("incidentally-collected Personal Information").
Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the Swapability Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an Swapability product could be submitted to our Support Services or posted in our public forums.
Information we collect from your use of Swapability Services
Analytics Information from Website and SaaS Solutions: We collect analytics information when you use our Websites and SaaS Solutions to help us improve our products and services. In the SaaS Solutions, this analytics information consists of the feature and function of the Swapability Service being used, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Swapability Services are being affected.
Analytics Information Derived from Content. Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a group or category of services, features or users that does not contain Personal Information.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
You may be able to opt out of receiving personalized advertisements as described below under "Your Options".
Information we collect from other sources
How we use Information we collect
General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose. The use of Information collected through our Swapability Services shall be limited to the purposes disclosed in this policy.
Compiling aggregate analytics information: We will use compiled aggregate usage data to assess and improve our products.
Information sharing and disclosure
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
Your Use: When you use Swapability Services, Content you provide will be displayed back to you. Certain features of Swapability Services allow you to make some of your Content visible to other Swapability users. We urge you to consider the sensitivity of any data you input into Swapability Services.
Collaboration: As a natural result of using Swapability Services, you may create Content and grant permission to other Swapability users to access it for the purposes of collaboration. Some of the collaboration features of Swapability Services display your profile information, including Personal Information included in your profile, to other Swapability users.
Service Providers, Business Partners and Others: We work with third party service providers to provide website, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Some of our pages utilize white-labeling techniques to serve content from our service providers while providing the look and feel of our site. Please be aware that you are providing your Information to these third parties acting on behalf of Swapability.
Testimonials: We may display personal testimonials of satisfied customers on the Swapability Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Swapability's products and services, (d) to protect Swapability, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Swapability Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
With your consent, we will share your Personal Information with third parties when we have your consent to do so.
Information we do not share
We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
Data storage, transfer and security
Swapability hosts data with hosting service providers across the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Solutions are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).
Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Swapability.
You may opt out of receiving promotional communications from Swapability by using the unsubscribe link within each email, updating your preferences within your Swapability Service account settings or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Swapability's Services. You can opt-out of some notification messages in your account settings.
You may often correct, update, amend, or remove your Personal Information in your account settings or by making a request of Swapability Support. We will respond to your request for access within 30 days.
We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account access is retained.
Our policy towards children
Swapability Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.